At Pepofa.com, we are committed to ensuring that your shopping experience is smooth, reliable, and transparent. We understand that when you place an order online, you want to know when it will arrive, how you can track it, and what steps are available if something does not go as expected. This page outlines our delivery timelines, return process, refund rules, and exchange policy in detail so that you can shop with confidence.
Delivery Policy
Standard Delivery Timelines
For most orders placed on Pepofa.com, delivery to India typically takes between 3 to 7 days. This is the general timeframe for standard shipping. However, there may be rare situations—such as high-demand seasons, logistical delays, or courier-related issues—where your delivery might take longer.
Courier Partners
To provide reliable and secure delivery, we work with trusted courier companies such as Delhivery, Ekart, and other reputable logistics providers. Our choice of courier depends on your location, product type, and availability of services in your area.
Tracking Your Shipment
Once your order has been processed and shipped, we will send you an email confirmation containing the following details:
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Courier Company’s Name – So you know which delivery partner is handling your order.
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Tracking Number – A unique number assigned to your shipment.
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Tracking Link – Direct access to monitor your order’s progress in real-time.
We encourage you to check your tracking details frequently so you are always updated on the status of your order.
Refund and Returns Policy
We want you to feel confident when shopping with us. That is why we provide a 14-day refund and return policy.
Duration of Return Eligibility
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Our return policy is valid for 14 days from the date of purchase.
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If more than 14 days have passed since your purchase, unfortunately, we will not be able to offer you a full refund or exchange.
Condition of Returned Items
To qualify for a return, the product must meet the following conditions:
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The item must be unused and in the same condition as you received it.
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The item should be returned in its original packaging.
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Products that show signs of use, wear, or damage caused by the customer may not be accepted for return.
Scenarios of Returns and Solutions
We recognize that returns and refunds can arise from different circumstances. To make things simple and transparent, here is a clear outline of scenarios and how we handle them:
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Exchanges – Returns Allowed
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If you wish to exchange an item for a different size, color, or variation (where available), you may request an exchange within the 14-day period.
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Change of Mind – Limited Returns Allowed
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We understand that sometimes customers change their minds.
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If this happens, you may cancel or request a return only until the product has not yet been shipped.
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Once shipped, “change of mind” returns are not permitted.
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Faulty Items – Returns Allowed
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If the product you receive is faulty or defective, you are entitled to a return or exchange.
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Our team will inspect the returned item and take the necessary action to replace it or process a refund.
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Damaged or Wrong Product – Returns Allowed
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In the rare event that your order arrives damaged or you receive the wrong item, we will accept the return and arrange a replacement or refund.
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Order Never Arrived – Refund Processed
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If your order fails to reach you within a reasonable timeframe and is confirmed as undelivered, we will issue a full refund.
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Cancellation After Ordering – Allowed Only Before Shipment
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Customers may cancel their orders only before the product is shipped. Once shipped, the cancellation option is no longer available.
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Product Missing During Transit – 100% Refund
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If your product goes missing during courier transit and is confirmed lost by the courier, we will issue a full refund.
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Item Missing in Package – Partial or Full Refund
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If an item is missing from the package you receive, kindly contact us. After verifying and inspecting the situation, we will issue a partial or full refund depending on the case.
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Exchange Process
If you wish to exchange a product, please follow these steps:
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Send us a request by emailing us at Help@pepofa.com
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Once we review and approve your request, we will arrange for a reverse pickup of the item.
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After the item is collected and returned to us, we will process and dispatch your exchange item within 3 working days.
Return and Refund Process
When you return a product, here is how the process works:
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Once your return is received, we will conduct a thorough inspection of the item.
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You will receive an email notification confirming that we have received the return.
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If your return is approved, we will initiate the refund process.
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Refunds are generally processed within 7 working days after receiving the returned item.
Please note that the time taken for the refund to reflect in your account may also depend on your bank or payment provider.
Customer Responsibilities
To ensure smooth handling of returns and exchanges, we request that customers:
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Keep the original invoice or proof of purchase.
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Pack the item securely to avoid any damage during the return transit.
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Provide accurate information while raising a return or exchange request.
Contact Information
For any questions related to refunds, returns, or exchanges, you can always reach out to us at:
📧 Email: Help@pepofa.com
Our support team is available to address your concerns and guide you through the process.
Our Promise
At Pepofa.com, customer satisfaction is our priority. We know how important trust and reliability are in online shopping. That is why we make our policies simple, fair, and transparent. Our aim is to ensure that every order you place with us is a positive experience—from browsing and buying to delivery and after-sales support.
By offering clear return and refund procedures, we hope to make your shopping experience stress-free. Whether it is a product exchange, a refund request, or simply tracking your order, we are here to help at every step.
In summary:
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Delivery takes 3–7 days (may vary in rare cases).
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Returns are allowed within 14 days under certain conditions.
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Refunds are processed within 7 days after inspection.
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Exchanges are possible within the return period.
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We provide transparent solutions for different return scenarios.
Thank you for shopping at Pepofa.com. We appreciate your trust and look forward to serving you again.